Policy
Everything we make is built for hockey. If something isn't right, here's exactly how we handle returns and refunds.
01
You have 14 days from the day your order arrives to tell us you'd like to return an item. To be eligible, items must be unworn and unwashed, with all tags attached, and in their original packaging where possible.
Message us first on WhatsApp or email with your order number and we'll arrange the return. Return postage is paid by the customer unless the item is faulty or we sent something different from what you ordered.
02
Garments personalised with initials or names are made just for you, so they can't be returned or exchanged unless they're faulty.
Please double-check your spelling and wording before you place your order — the initials and name you enter at checkout are exactly what gets printed.
03
If an item arrives faulty, damaged or not what you ordered, tell us as soon as you notice and we'll put it right — either a replacement or a full refund, including return postage.
Nothing in this policy affects your statutory rights under UK consumer law.
04
Once your returned item reaches us and passes a quick check, we refund the item to your original payment method within 14 days.
Original delivery charges aren't refunded when you change your mind, but they are refunded in full when the return is our fault.
05
Message us on WhatsApp or email SUPPORT@ROVYN-SPORTS.COM with your order number and the reason for the return. A real person from the Rovyn team picks it up and sorts the rest.
